From the perspective of a general manager in your field, which of the organizational control methods outlined in Chapter 19 of the Management textbook do you think would be the most universal? What does organizational control look like in your sphere of influence? The book is   

Daft, R. (2014). Management (11th ed.). Vanderbilt University: South-Western Cengage

learning. I need at least 2 refs. 1-2 pages can do the job. Thanks